top of page

OUR POLICIES

Online purchases

SIZING

  • We offer sizing on most of our rings for free up to 3 sizes.

  • If the ring is an eternity band, has a continuous pattern, or if the ring has to change more than 3 sizes, please contact us so we can be sure sizing is possible.

  • Upon checkout, please make note of the size you need your ring to be, contact us before ordering.

  • If you need your ring sized, please allow a total 2-5 days processing before shipment.  Please contact us before ordering if you need the ring by a certain date, and we will work with you to meet your needs.

SHIPPING

  • Most items will be shipped UPS Next day or Two Day , with tracking, signature, and insurance included.  

  • Please allow a processing time of 2-5 days for all regular, non-custom items.  

  • If you require your piece by a certain deadline, please contact and we will do our best to meet your needs.

RETURNS & EXCHANGES

  • If you receive an item and decide it's not what you had in mind, you can return it for a full refund within 10 days.  The 10 day refund period begins the day you sign for the package.

  • All returned pieces must be in the same condition as was sent to you.  No jewelry will be accepted for return if it is damaged, altered or worn.

  • We also offer a 30 day store credit exchange policy for any item in the store.

  • Items purchased through our layaway plan are eligible for store credit (exchange) only.  

OUR GUARANTEE

  • We proudly stand behind our pieces and work done by our jewelers. 

  • If for any reason there is an issue with your piece, or the work that has been done, we will happily work with you to resolve and correct the issue.

  • We do not guarantee work performed by other jewelers.

bottom of page